This is usually due to one of two reasons:

  1. Sometimes, when the upload pressure on our system is high, the clips you upload takes some time before they are transcoded and ready for tagging in ‘My account’. Usually they will appear quite fast after completed upload, but on certain occations, it can take up to 48 hours before they appear. Please be patient, and you will soon find your clips.
  2. If the clips never appear in ‘My account’ under ‘Tag your clips’, our system has not accepted them. This is often related to submitting content in formats, codecs etc., that differs from our technical requirements. In such cases, the clips must be altered to meet our specifications and uploaded again. Duplicate clips are also automatically rejected by our system, so please check that you have not uploaded the clips before if you do not find them for keywording. See ALSO our FAQs on technical and artistic requirements!