If none of the the other FAQs answered your question, concern or issue, feel free to contact us via the Contact form, or on mail[at]clipcanvas.com.

You can sign up and then become an affiliate to make more money from the traffic on your website, blog, social media accounts etc. The affiliate program is found in ‘Your account’ under ‘Become an affiliate’. Here you can place one of the personalized links on your website. We will track users arriving from your personalized link, and they will be considered your referral.

If the user signs up, you will receive 10% of all the purchases the new user makes during their first 6 months as a member. To get started, select the text or image banner that is most suitable to your needs, and copy the code to your website´s page or template.

Because we offer all our clips in several different codecs, some of them might not work on your editing suite/software. If you download a purchased clip that will not open or is not accepted by your editing suite/software, there are several different things you can try.

The easiest might be to just choose another format (codec) in ‘Clip downloads’. If you check you softwares manuals, it will probably tell you which codecs it supports, and you can choose again in ‘Clip downloads’ based on that information.

Another option is to download codec packs that enables your software to work with more codecs than the default options.

A third option is to use a video converter to convert the clip to a codec or format you can use. There are several, free video converters available. If none of these options works, feel free to contact us and we will still do our best to help you.

All major editing suites offer this kind of convertion. Try exporting the purchased clips with the settings from the project it is to be included in, and import the converted clip to your timeline to continue working.This might effect the speed of the clip, so you must do this at your own discretion.

The easiest way to make footage purchased at Clipcanvas fit in with the rest of the content in your editing suite and timeline, is to convert the clip with the settings you are currently using for your project. This way, the converted clip can be used without rendering every time you make a small change in your project.

In order to contact Clipcanvas, we encourage you to use the Contact Form to get in touch with us or send us an email via support[at]clipcanvas.com. We will respond to your query as soon as possible. Please try to find your answers in the most frequently asked questions section before reaching out to us. This way, you may find what you are looking for quickly and we save time to bring you more great footage.