Because there are several different codecs, some of them might not work on your editing suite/software. If you download a purchased clip that will not open or is not accepted by your editing suite/software, there are several different things you can try.

First, find out which codec your software supports. Check you softwares manuals, it will probably tell you.

An option is to download codec packs that enables your software to work with more codecs than the default options.

You can also use a video converter to convert the clip to a codec or format you can use. There are several, free video converters available. If none of these options works, feel free to contact us and we will still do our best to help you.